Frequently Asked Questions (FAQs)

Find Answers to Your Common Questions Here

Do you have questions about our shipping services? Find answers to some of our most frequently asked questions below.

General Shipping Questions:

• What types of services do you offer?
  • Saaino.com offers a wide range of logistics services, including domestic courier delivery, international freight forwarding (air freight, sea freight, road transport), customs clearance, and more.
• What areas do you cover in Nepal?
  • We offer extensive coverage across Nepal, including major cities, towns, and remote areas.
• How can I track my shipment?
  • You can easily track your shipment in real-time using our online tracking system.
• What are your shipping rates?
  • Shipping rates vary depending on factors such as origin, destination, shipment weight, dimensions, and shipping method. You can get an instant quote using our online quote tool or by contacting our customer support team.
• What are your delivery times?
  • Delivery times vary depending on the destination, shipping method, and any unforeseen circumstances.
• What types of packaging are recommended?
  • Proper packaging is crucial for the safe transportation of your goods. We recommend using sturdy, appropriate packaging materials to protect your items during transit.
• Do you offer insurance for my shipments?
  • Yes, we offer optional insurance coverage to protect your shipment against loss, damage, or delay.

International Shipping Questions:

• How do I ship internationally with Saaino.com?
  • You can easily book your international shipments online or by contacting our customer support team. We offer a variety of international freight forwarding options, including air freight, sea freight, and road transport.
• Do you handle customs clearance?
  • Yes, we can assist with customs clearance procedures for your international shipments.

Domestic Shipping Questions:

• What are your domestic courier delivery options?
  • We offer a range of domestic courier delivery options, including next-day delivery, economy delivery, and specialized delivery for time-sensitive shipments.
• Do you offer delivery to remote areas in Nepal?
  • Yes, we offer delivery to even the most remote areas of Nepal.

For any other questions, please visit our Contact Us page or contact our customer support team directly.