Return & Replacement Policy

Saaino.com strives to ensure customer satisfaction with all our logistics services in Nepal, including domestic courier delivery, international freight forwarding, air freight, sea freight, road transport, and customs clearance. However, please note that return and replacement policies may vary depending on the nature of the shipment, the shipping method, and the policies of the respective courier or cargo company involved in the transportation.

Saaino.com acts as a facilitator in connecting you with the most suitable logistics providers for your needs. While we strive to ensure smooth and hassle-free deliveries, we cannot guarantee the return or replacement of goods unless explicitly agreed upon by the respective courier or cargo company.

Factors Affecting Returns & Replacements:

• Nature of the Shipment:
  • Perishable goods may have limited return or replacement options due to their nature.
  • Fragile items require proper packaging and handling. Returns or replacements may be subject to damage assessments.
  • High-value items may require specific insurance coverage and may have more stringent return or replacement policies.
• Shipping Method:
  • Domestic courier deliveries may have different return policies compared to international freight forwarding.
• Shipping Company Policies: Each courier or cargo company has its own set of return and replacement policies and procedures.
• Customer Responsibility:
  • Proper packaging is crucial to prevent damage during transit.
  • Adhering to the shipping instructions provided by the courier or cargo company is essential.
  • Filing claims for damage or loss must be done within the specified timeframe, as per the respective company’s policy.

To initiate a return or replacement request:

1. Contact the respective company directly: Obtain their contact information from your waybill or tracking information.
2. File a claim: Provide all necessary documentation, including photos or videos of the damaged goods, if applicable.
3. Follow the claims procedure: Adhere to the specific procedures outlined by the respective company.

Please note:

• Saaino.com acts as an intermediary and cannot directly process returns or replacements.
• Return and replacement decisions are solely at the discretion of the respective company.
• Saaino.com will not be held responsible for any losses or damages incurred during transit unless explicitly agreed upon in writing.

For further assistance with returns and replacements, please contact the respective company directly.